Privacy Policy

Introduction

Quorvex is committed to protecting the privacy and confidentiality of personal information entrusted to us by clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Vietnamese data protection standards and professional legal practice requirements.

By engaging our services or using our website, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how we handle your information, please contact us at [email protected].

Information We Collect

We collect personal information necessary to provide legal services and maintain client relationships. The types of information we gather include:

Information You Provide Directly

• Full name and contact details (email address, phone number, mailing address)
• Identification documents required for property transactions (passport, national ID, tax identification number)
• Property-related documentation (land use rights certificates, sale-purchase agreements, inheritance records)
• Financial information relevant to property transactions (payment records, bank transfer details)
• Communication content (emails, consultation notes, case correspondence)

Information Collected Automatically

• Website usage data (pages visited, time spent, browser type, device information)
• IP address and approximate geographic location
• Cookie data as outlined in our Cookie Policy

How We Use Your Information

Personal information collected is used for specific legal and business purposes:

• Providing legal services related to property transactions, title verification, and dispute resolution
• Communicating with clients about case progress, appointments, and legal matters
• Filing required documents with government authorities (land offices, notaries, courts)
• Processing service fees and maintaining billing records
• Responding to inquiries submitted through our website or contact form
• Complying with legal and regulatory obligations
• Improving our services and website functionality
• Maintaining professional liability insurance records

We process your personal data based on one or more of the following legal grounds: explicit consent, contract performance, legal obligation, or legitimate business interests.

Information Sharing and Disclosure

We maintain strict confidentiality protocols and only share your information in limited circumstances:

Necessary Third Parties

• Government authorities: District land offices, notaries, planning departments, and courts as required for property transactions and legal proceedings
• Other parties to transactions: Buyers, sellers, or co-owners in property matters where disclosure is necessary to complete the transaction
• Professional service providers: Surveyors, translators, or expert witnesses when needed for case support
• Professional liability insurers: When required for insurance purposes

With Your Consent

We may share your information with other parties when you have provided explicit consent for such disclosure.

Legal Requirements

We may disclose information when required by Vietnamese law, court order, or regulatory authority.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement administrative, technical, and physical security measures to protect your personal information:

• Encrypted storage systems for digital files and communications
• Locked physical storage for original documents
• Access controls limiting information to authorized personnel assigned to your case
• Secure disposal procedures for documents no longer required for retention
• Regular security assessments and updates to protection measures
• Staff training on confidentiality and data protection protocols

While we take reasonable steps to protect your information, no security system is completely impenetrable. We cannot provide absolute guarantees against unauthorized access or data breaches.

Data Retention

We retain personal information for different periods depending on the nature of the data and legal requirements:

• Client files and case documents: Retained for a minimum of ten years following case closure, in accordance with Vietnamese legal practice standards
• Financial records: Retained for seven years as required by tax and accounting regulations
• Inquiry data: Deleted within two years if no engagement results from the inquiry
• Website analytics: Retained for up to 26 months

Documents may be retained longer when required by ongoing legal proceedings, appeals, or professional insurance requirements.

Your Rights

You have specific rights regarding your personal information:

• Right to Access: Request copies of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your data, subject to legal retention requirements
• Right to Restriction: Request that we limit how we use your information in certain circumstances
• Right to Object: Object to processing of your information for specific purposes
• Right to Data Portability: Request transfer of certain information to another service provider
• Right to Withdraw Consent: Withdraw previously given consent for data processing

To exercise any of these rights, contact us at [email protected]. We will respond to requests within 30 days. Some rights may be limited by professional obligations, legal requirements, or legitimate business interests.

If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant Vietnamese data protection authority.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance functionality and understand visitor behavior. For detailed information about the cookies we use and how to manage them, please review our Cookie Policy.

Third-Party Links

Our website may contain links to external websites operated by government agencies, professional associations, or other third parties. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. Property transactions and legal services require adult participants with legal capacity to enter contracts.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through a notice on our website or direct communication to active clients. The "Last Updated" date at the top of this document indicates when the policy was most recently revised.

Continued use of our services following policy updates constitutes acceptance of the revised terms.

Contact Information

For questions about this Privacy Policy, to exercise your data protection rights, or to raise concerns about how we handle your information, please contact: